Vapelumina respects your privacy. This policy explains what personal information we collect, why we collect it, and how we keep it safe when you shop with us.
Information We Collect
When you place an order, we collect your name, email address, shipping address, phone number and order details. Payment information is processed securely by our payment providers — we never see or store your full card details. If you subscribe to our newsletter, we store your email address. We also collect standard browsing data such as IP address, device type and pages visited, which helps us understand how the store is used and improve it.
How We Use Your Information
Your information is used to process and deliver orders, provide order updates and tracking, respond to enquiries sent through our contact form, verify age where required, and — only if you’ve opted in — send newsletters about new products, restocks and deals. You can unsubscribe from marketing emails at any time via the link in any email.
Cookies
Our store uses cookies to keep your cart working, remember your preferences and gather anonymised analytics. You can disable cookies in your browser settings, though some store features (like the cart and checkout) may not function without them.
Sharing Your Data
We share your details only with the third parties needed to run the store: payment processors to take payment, and shipping carriers to deliver your order. We do not sell, rent or trade your personal information to anyone.
Data Security & Retention
We use industry-standard security measures including SSL encryption across the site. Order records are retained as required for accounting and legal purposes; marketing data is kept only while you remain subscribed.
Your Rights
You may request a copy of the personal data we hold about you, ask us to correct it, or ask us to delete it where we’re not legally required to retain it. To make any privacy request, contact us via the contact form and we’ll respond promptly.
Changes to This Policy
We may update this policy from time to time. The current version is always published on this page.