We ship disposable vapes, pod systems and devices Australia-wide, from single bars to 100-unit wholesale packs. Here’s everything you need to know about how your order gets to you and what happens if something’s not right.
Shipping
Orders are dispatched promptly after payment clears — most leave our warehouse within one to two business days. Delivery times vary by location: metro areas typically receive orders within a few business days of dispatch, while regional and remote addresses may take a little longer. Tracking is provided on every order so you can follow your parcel door to door. Shipping costs are calculated at checkout based on order size and destination, with bulk and wholesale orders quoted to reflect their weight and volume.
Age Verification
Vapelumina is strictly an 18+ store. By placing an order you confirm you are of legal vaping age in your state or territory. We may request age verification before dispatch, and we reserve the right to cancel any order where age cannot be confirmed.
Returns
If your order arrives damaged, faulty or incorrect, contact us via the contact form within 7 days of delivery with your order number and a photo of the issue. We’ll arrange a replacement, store credit or refund once the claim is verified. Due to the hygienic nature of vaping products, we cannot accept returns on devices that have been opened or used unless they are faulty. Change-of-mind returns are accepted only on unopened products in original packaging, returned at the buyer’s expense.
Faulty Devices
Dead on arrival, auto-firing, or a battery that won’t charge? Genuine manufacturing faults are covered — reach out with your order details and a short description (a video helps) and we’ll sort a resolution quickly.
Refunds
Approved refunds are processed back to your original payment method. Please allow a few business days for the funds to appear, depending on your bank or payment provider.